Florist Motspur Park: Returns, Refunds & Complaints Guidance
Our Fresh Flowers Guarantee for Motspur Park
At Florist Motspur Park, we are committed to delivering the freshest flowers directly to homes and businesses in the Motspur Park community. We understand the importance of quality and promptness when it comes to floral gifts and arrangements, which is why we proudly offer our Fresh Flowers Guarantee. Every bouquet and floral display is expertly arranged and carefully delivered to ensure that you or your recipient enjoy beautiful blooms upon arrival and for the expected freshness window.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or significantly below our high standards, please let us know as soon as possible. To help us resolve the issue promptly, we request you contact us within 24 hours of receiving your order. When making a claim, please provide a photo of the damaged flowers so we can swiftly verify the problem and arrange the most suitable resolution for you.
Freshness Window & Quality Commitment
We promise that all arrangements dispatched from Florist Motspur Park will arrive fresh and beautiful. Properly cared for, our flowers should last for a minimum of five days from delivery. Please follow any included care instructions to maximise the longevity and appearance of your flowers. If your flowers fail to remain fresh or begin wilting within this five-day window, and care instructions have been followed, please contact us so we can investigate and make things right.
Refund and Replacement Options
Florist Motspur Park offers flexibility to ensure customer happiness. If your floral gift does not arrive in perfect condition or falls short of our freshness promise, you may be eligible for one of the following resolutions:
- A replacement bouquet or floral arrangement, delivered to you or your recipient at the next available time slot.
- A partial or full refund, depending on the issue and your preference.
- A credit note to spend on a future order if this suits your needs better.
Each claim is assessed individually to maintain fairness and uphold our community's trust. Our team will always aim for a solution that satisfies your expectations while reflecting our core commitment to freshness and quality.
Complaints Procedure
Your feedback is highly valued by the Florist Motspur Park team. If you wish to raise a complaint regarding any aspect of your order or service, please reach out to us as soon as possible. Our process is straightforward:
- Contact us with your order details and a clear description of your concern.
- Allow our team a short period to investigate your case thoroughly and fairly. If necessary, we may request additional details or photos to assess the situation.
- We will respond promptly with our findings and proposed next steps, aiming to resolve the complaint to your satisfaction.
We recognise that trust is built through excellent service, responsiveness, and transparency. Should you feel dissatisfied at any stage, our management team will be available to review your case and offer additional support.
Serving Motspur Park with Local Trust
Florist Motspur Park is proud to serve both households and businesses across the Motspur Park area. Our reputation is built on caring for our local community with integrity, reliability, and personal attention in every order. Thank you for trusting us as your local Motspur Park florist. We are always here to keep your floral experience as fresh and delightful as our flowers.
