Florist Motspur Park - Flower Delivery Online Order Terms

Terms & Conditions for Flower Delivery in Motspur Park

Overview

These Terms & Conditions set out the rules and obligations governing your use of the Florist Motspur Park online store and our flower delivery services. By placing an order with Florist Motspur Park, you accept these Terms & Conditions in full. These terms apply to all orders placed with us via our website by customers in Motspur Park and surrounding areas.

Order Process

Orders for flower delivery in Motspur Park and neighbouring locations can be placed through our website. The process to place an order involves:

Selecting a floral product or arrangement from our catalogue.
Providing the required delivery information, including recipient address and contact details.
Selecting your preferred delivery date.
Reviewing your order at the checkout page for accuracy.
Confirming your acceptance of these Terms & Conditions.
Completing payment using the available payment methods.

After submitting your order, you will receive an online confirmation indicating your order has been received. Please note this confirmation does not constitute acceptance of your order; it confirms that we have received your request. Acceptance occurs upon dispatch of the flowers.

Order Acceptance & Availability

All orders are subject to acceptance and product availability. Should an item become unavailable after you have placed your order, we will contact you as soon as possible to offer a suitable substitution or a full refund. We reserve the right to refuse, cancel, or modify any order at our discretion.

We aim to ensure our flower arrangements depicted on the website closely resemble the delivered product. However, due to seasonal and regional availability, substitute flowers or packaging of equal or greater value and quality may be used where necessary without notice. In exceptional circumstances where we are unable to fulfil your order, we will provide a full refund.

Delivery

Florist Motspur Park offers flower delivery services to Motspur Park and neighbouring areas. When completing your order, please ensure the recipient's details and delivery address are accurate and complete. Incorrect or incomplete information may result in delivery delays or failure, for which we cannot accept responsibility.

While we strive to deliver orders on your selected date, circumstances beyond our control (such as traffic conditions, weather, or carrier delays) may occasionally affect delivery times. Timed delivery requests cannot always be guaranteed, but we will do our best to accommodate your requirements. In the event of unavoidable delays, we will inform you where possible.

For deliveries to hospitals, schools, or business premises, please ensure all necessary information (including department, ward, or room numbers) is included in the order. Florist Motspur Park cannot accept responsibility if the institution prevents a delivery or if the flowers are left at a reception or collection point.

Payments

Payment for online flower delivery orders must be made in full at the point of purchase. We accept a range of online payment methods, which will be clearly displayed at checkout. All prices are listed in GBP and include applicable VAT unless otherwise stated.

No order will be processed or dispatched until full payment has been received and cleared. If your payment cannot be processed, your order will not be accepted, and you will be advised accordingly. Please ensure that your payment details are correct and that you have sufficient funds available before placing your order.

Pricing and Promotions

We make every effort to ensure that all pricing information on our website is accurate and up to date. Should an error in pricing occur, we will inform you as soon as possible. If a product's correct price is higher than that stated on the website, we may at our discretion, either contact you for instructions before dispatch or cancel your order and notify you accordingly.

From time to time, we may offer discounts, vouchers, or special promotions. These are subject to specific terms and conditions and may not be combined with other offers. We reserve the right to withdraw or change any promotion at any time without notice.

Cancellations and Amendments

We understand that circumstances may change and you may wish to cancel or amend your flower delivery order. To cancel or amend an order, please contact us as soon as possible. Cancellations and changes can only be considered where orders have not yet been dispatched. Once flowers have been dispatched for delivery, cancellations and amendments cannot be accepted, due to the perishable nature of flowers and arrangements.

If you successfully cancel your order before dispatch, we will issue a full refund to your original payment method. In the event that you wish to amend your order (for example, to change the recipient's address or add a message), we will do our best to accommodate your request, but this cannot be guaranteed after dispatch has occurred.

Returns and Refunds

Due to the perishable nature of fresh flowers, returns are generally not accepted. However, Florist Motspur Park prides itself on delivering quality products. If you are dissatisfied with the flowers you or your recipient have received, please contact us within 24 hours of delivery with a clear description and photo evidencing the issue. Upon review, we may offer a replacement or a refund at our discretion.

Refunds will only be processed to the original payment method used at the time of purchase. Please allow up to 5 working days for refunds to appear on your account.

Personal Messages and Customisation

When ordering online, you may include a personalised message with your flower delivery. Please ensure that the wording is correct, as we cannot be held liable for any spelling mistakes or errors provided by you.

We reserve the right to refuse the inclusion of any message that is deemed to be offensive, discriminatory, or otherwise inappropriate according to our discretion.

Liability and Disclaimer

Florist Motspur Park shall not be liable for any indirect, special, or consequential loss or damage arising out of or relating to the supply or non-supply of flowers. Our total liability for any claim arising from or relating to any order or delivery shall not exceed the amount paid for the flower arrangement in question.

We are not liable for failure or delay in delivery due to circumstances beyond our reasonable control, including but not limited to adverse weather, strikes, vehicle breakdowns, or unavailability of specific flowers.

Nothing in these Terms & Conditions excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

Intellectual Property

All content on the Florist Motspur Park website, including images, text, design, and logos, is the property of Florist Motspur Park or its licensors and is protected by applicable copyright and trademark laws. No reproduction, modification, nor distribution of any content is permitted without prior written consent.

Privacy and Data Protection

Your privacy is of great importance to us. We will only use your personal information in accordance with our Privacy Policy and as necessary to process and deliver your order. Please ensure that all personal data provided to us is accurate and up to date.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising from them or the service provided will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such matters, unless otherwise required by applicable laws protecting consumers.

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, the other provisions shall remain in full force and effect.

Changes to These Terms & Conditions

Florist Motspur Park reserves the right to modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. It is your responsibility to review these terms regularly before placing any further orders. Your continued use of our website and services will constitute acceptance of any updated terms.

General Provisions

These Terms & Conditions constitute the entire agreement between you and Florist Motspur Park regarding your use of our online store and flower delivery services. No other terms, written or verbal, are binding unless agreed to in writing by us.

By placing an order with Florist Motspur Park, you confirm that you are at least 18 years old or have the authority and consent of a parent or guardian to place the order. These terms apply equally to customers ordering for delivery to Motspur Park and all surrounding areas covered by our service.

If you have any questions about these Terms & Conditions, please contact us before placing your order. Thank you for choosing Florist Motspur Park for your flower delivery needs in Motspur Park and nearby locations.